Firstnaukri: Hello Everyone, Thanks for logging in. Let us welcome Ms. Anuja Kapadia to this interactive session. Request Ms. Kapadia to give her opening comments and open the floor for student questions.
Anuja Kapadia: Hello Everyone! Its a pleasure to be here and talk to all of you.
Nandan Ray: Hi, I am completed MBA in finance and searching for job.
Anuja Kapadia: Hi Nandan, We are currently looking for hiring for customer service role. you can send in your resume at Careers@capita.co.uk.
Vyshak Nair: hello mam.. i would like to know about the position which you are offering for the candidate..
Anuja Kapadia: Hi Vyshak, this is a customer Service role wherein advisers will have to resolve customer queries both technical and non technical via chat only.
prachi: is there any bond?
Anuja Kapadia: Hi Prachi,
There is a one year bond for this role and during this period you will undergo 3-4 week of training.
Akshay Mani: Hello mam, would like to know more about Capita
Anuja Kapadia: Hi Akshay, Capita India is one of leading BPO and we support operations for UK customers. For more details kindly visit our website.
SUMIT DHANANIA: Hi. I am pursuing a degree in BCA and looking for a job
Anuja Kapadia: Hi Sumit,
We are currently looking at hiring only fresher's. You can apply post completing your graduation.
Nikhil Deshmukh: Do we need to have any networking knowledge for this position????
Anuja Kapadia: Hi Nikhil, We are not looking at any networking knowledge in specific.
Monika: Hello. This is Monika. Do you do university recruting ?
Anuja Kapadia: Hi Monika, we do campus recruitments.
YASH BARDHAN SINGH: Hello Anuja Mam, I am pursuing B.Tech in Mechanical Engineering from NIT Durgapur. I am in final year and I am looking for a suitable position in your organization. kindly help me. Thanks.
Anuja Kapadia: hi Yash, We are currently looking at hiring only graduate fresher's. You can apply after completing your graduation.
SUMIT DHANANIA: Hello mam. can i know the eligibilty crieteria?
Anuja Kapadia: Hi Sumit, we are looking at graduate fresher's with good written and verbal communication skills.
vikas sharma: helllo, please tell me about the profiles which are available in your company.
Anuja Kapadia: Hi Vikas, currently we are hiring for customer service role for a web chat process
Sujo Graham: Hello mam.. I would like to know abt the company profile..
Anuja Kapadia: Hi Sujo, you can visit our website for a detailed company profile.
Siddharth: Ma'am will there be any performance based incentive?
Anuja Kapadia: Hi Siddharth, The performance based incentive will come into the picture post completing 1 year of bond.
Rajesh Jana: Ma'am, I'm pursuing B.Tech, 4th year in Mechanical Engineering. Are you hiring for this qualification?
Anuja Kapadia: hi rajesh, currently we are hiring only graduate fresher's. You can apply post completing your graduation.
Sanjiv: what will be the growth as an individual if we consider a period of 1 year????
Anuja Kapadia: Hi Sanjiv, The career path is defined for every employee who joins us at any band. There are immense opportunity like promotion's and re-designations and internal job rolls
Rajan: is it necessary to sign the bound for 1 year
Anuja Kapadia: Hi, yes it is a mandate to sing bond for 1 year.
teja: Mam I want to know about the shifts?
Anuja Kapadia: Hi Teja, we have 24 by 7 shift for the process that we are hiring for.
nidhi: Is good communication mandatory to get a job in your company?
Anuja Kapadia: Hi Nidhi, we are dealing with international customers hence, yes it is a mandate to have good communication skills.
Rahul: Will we get travelling and other allowances since its a UK shift????
Anuja Kapadia: Hi Rahul, you will be provided with transport as well as transport allowance incase you opt out of it.
Rajiv: is this position under immediate joining or we can join in certain period.. Currently have exams..
Anuja Kapadia: Hi Rajiv, it is an immediate opening and we are looking at hiring only graduate freshers.
amol sayre: whether the drive will take place in any college or in company itself?
Anuja Kapadia: HI Amol, the drive will be in our company premise from Monday to Friday between 11.00 am to 3.00 pm
Kabir: What are the employee engagement programes there ?
Anuja Kapadia: Hi Kabir, we believe in keeping our employees happy at all times. Every festival is celebrated and we also have fun activities on Fridays.
Alia: Do u have cab services available ?
Anuja Kapadia: Hi, we have transport service available for employees working on night shifts
shyam: mam what is the salary package you provide for experience candidate
Anuja Kapadia: Hi Shyam, the salary will be subject to applicants package and years of exp.
Rakesh sharma: is there any accomodation in company premisis?
Anuja Kapadia: HI, No there is no accommodation in company premise
Lokesh: Hi Anuja, I wanted to know is there any senior level opening in capita?
Anuja Kapadia: Hi lokesh, please drop in your application on career@capita.co.uk and my team will reach out to you.
nidhi: Hi mam, what are the basic criteria you are looking for in a candidate?
Anuja Kapadia: Hi,we are looking at graduate freshers with good written and verbal communication skills.
manali: Hi mam, what are the current openings in your company?
Anuja Kapadia: Hi Manali, you can send in your resumee on career@capita.co.uk and my team will reach out to you
Sachin Raj: I am currenty Pursiung BCA(3rd year) and loooking for job
Anuja Kapadia: Hi, sorry but we are currently hiring only graduate freshers.
Karan: Do you have a test before the interview?
Anuja Kapadia: Hi, we have language assessment before interview
teja: what is location for interview and also salary offered?
Anuja Kapadia: Hi, work location will be Mumbai and salary will be discussed during interview
Shivay: My roles are defined or limited to one functional area or they are cross functional ?
Anuja Kapadia: hi, this is a customer service role and currently will be restricted to that
nappi: Is it 5 or 6 day working profile?
Anuja Kapadia: its 5 days working with any 2 days off.
nappi: What is the interview process?
Anuja Kapadia: Hi, there is will a language assessment post which there will be interview round
Anurag: will spot offers be given to selected candidates?
Anuja Kapadia: HI, we do not roll out spot offers
Ritu: Are smart casuals allowed ?
Anuja Kapadia: Hi the dress code is complete formals.
Merwyn Thomas: can you please explain about the job profile ?
Anuja Kapadia: Hi, its a customer service role wherein advisers are expected to resolve customer queries via chat.
Rajesh Jana: Which types of personality are you finding for customer service role, please tell me.
Anuja Kapadia: HI, interesting question. We are looking at any graduate freshers.
Nandan Ray: Hello mam how much salary package for freshers.
Anuja Kapadia: HI, salary will be discussed during interview
Rajan: I do have an experice of 2 yr exp in customer support and lead generation and looking for better opportunity with your company
Anuja Kapadia: HI Rajan, we are looking at hiring graduate freshers at this point of time. However, you can walkin for interview
peter : What is the appraisal policy in your company?
Anuja Kapadia: HI, we have appraisals carried out 2ce in a year
shyam: i completed b.com horn .... and looking for a job.
Anuja Kapadia: Hi, you can walkin for interview between Monday to Friday.
Himes: The reimbursements happen on actuals or fix ?
Anuja Kapadia: Hi, we do not have reimbursement policy. instead we have transport allowence
Sahil: are there any learn and earn schemes as i am planning for a PG program too
Anuja Kapadia: HI, at this point of time we do not have any schemes as such
Rupa: Hi mam, do u recruit through campuses or only through walk-in?
Anuja Kapadia: Hi, this will be a walkin drive at our company
Karan: is there any notice period if you wanna leave the job????
Anuja Kapadia: Hi, its a 1 year bond and once you complete the bond you will have to serve 2 months of notice period.
priya : will there be any form of training provided?
Anuja Kapadia: hi, there will be a 3.4 week training provided prior to hitting the floor.
Agustya: Is there any cultural event at the company ?
Anuja Kapadia: Hi, cultural events are a constant phenomena at this organisation
manas kumar: How are you offering ???
Anuja Kapadia: Hi, didn't quite get the qt.
Monika: Ok. what is the salary you offer ?
Anuja Kapadia: hi, salary will be discussed at the time of interview
aravind: HI mam . i am from assam .i completed graduation from assam university. currently searching for job opportunity if i get selection in your company will company help me to find any pg or hostel
Anuja Kapadia: Hi, we are looking at local residents at this point
Maya: Is mobile phone allowed at the work station ?
Anuja Kapadia: HI, mobiles are not allowed at work stations
krishna: Mam Good Evening!! I am an engineering graduate am i eligible for the opening
Anuja Kapadia: Hi, sorry but we are not hiring BE/BTechs at this point
ajay kumar: hi mam what is the ctc which you are offering???
Anuja Kapadia: HI, salary will be discussed at the time of interview
pragati: what are the carrier oppurtunities in capita?
Anuja Kapadia: hi, the career opportunities in capita are numerous for hardworking and talented employees
Monika: hi do you do university recruiting. This is Monika
Anuja Kapadia: Hi we have campus rescruitment
Meha: What if i break the bond
Anuja Kapadia: This clause will be discussed at the time of interview
Meha: my english is not good ? do i still get job ?
Anuja Kapadia: hi, there is a language assessment test and if you do not clear that we cannot take you for the final round
Alia: What is the ctc for this profile ?
Anuja Kapadia: hi, salary will be discussed at the time of interview
vibhu : What is the interview process in the company? Pls explain mam.
Anuja Kapadia: hi, there will be a language assessment test followed by series of interviews
Himes: ok. R transport allowances included in the ctc ?
Anuja Kapadia: hi, they are exclusive of your ctc
Monika: and also what is the salary you offer ?
Anuja Kapadia: hi, salary will be discussed at the time of interview
Vivek: Can i refer my some of my friends? Are there any benifits?
Anuja Kapadia: there are employee referral schemes for employees of capita
karandeep singh: Hey mam! What is the daily targets of calling ?
Anuja Kapadia: this is not a voice process. it s a web chat process
chandan kumar: What are some of the challenges or roadblocks one might come up against in this role?
Anuja Kapadia: hi, agents are expected to answer multiple chats at once and that may be challenging in the start however, there are process coach available for their support.
pinki: Hi mam, what is the package for B.com freshers in your company?
Anuja Kapadia: hi, salary will be discussed at the time of interview
Ramesh: can we get internal transfer as i may need to shift t other city post my graduation????
Anuja Kapadia: that is subject to opening in that particular location
Anuja Kapadia: hi, you may reach out to a naukri counsellor for this query.
Saurav: do you have any sports activities or do the company participate in any corporate carnivals????
Anuja Kapadia: hi, we have annual sports events
aravind: What does career progression look like within the business unit for which you are hiring?
Anuja Kapadia: hi, the career progression is quick and ever increasing
ranjit: Hi mam, will it be completely night shift or rotational shifts will be there?
Anuja Kapadia: it will be rotational shift
Riti: What is the training period? Will there be training on communication skills?
Anuja Kapadia: hi, there will be language and process training for a period of 2 months
Aniket: Do we have weekly offs????
Anuja Kapadia: Hi. We have 5 days working and 2 weekly offs
Rupa: I am a B.Tech graduate passed in 2015. I want a career in sales. Do i have a scope in you company?
Anuja Kapadia: Hi. We do not have any openings for BE graduates right now
Chinmay: Im experienced candidate, what profile can i be offered ?
Anuja Kapadia: Hi. Please share your profile on careers@capita.co.uk
Nitti: Hi mam, are you open to B.Tech freshers too?
Anuja Kapadia: hi. We do not have any openings for BE freshers right now
Priya: Hi mam, is there any opening for technical profile? I have completed MCA and looking for a job
Anuja Kapadia: Hi. We do have openings only for graduate fresher's right now
Himes: Will i be paid during the training period ?
Anuja Kapadia: Hi. Yes. You will be paid monthly stipend
Ridhi: Is this chat or calling profile?
Anuja Kapadia: Hi. This is web chat profile
Tinki: is there enogh security for night shift ?
Anuja Kapadia: Yes. We are a ISO certified organisation and necessary steps have been taken for security
umesh: Gud Afternoon mam. I am B.com graduate i was applied in HDFC banh they assisgned a job to opening the bank accounts by walking door to door i quit that job. Any sitting job can we get under the bank?
Anuja Kapadia: Hi.Please get in touch with the naukri councellelors
Rashmi: Hi mam, is there IJP provision in your company?
Anuja Kapadia: Yes. We do have IJP's
ranjit: What all projects you have for freshers?
Anuja Kapadia: we do have different requirements for different verticals
lakshay chakraborty: Do you have any work from home days?
Anuja Kapadia: No. We do no have any policy for work from home
Pallavi : present i am working as Accounts Assistant m i eligible for same?
Anuja Kapadia: Hi. We do have other openings. You may apply for the same
rasika: can you share more details about the opening with capita?
Anuja Kapadia: Its a web chat process
Tinki: R they monthly reviews ?
Anuja Kapadia: yes. we do have monthly reviews for the candidates joined at executive level
Raviraj: is there any reservations for sports quota????
Anuja Kapadia: no. we do not have any sports quota available
monica: Hi mam, what will be the job location? Is there any shifts?
Anuja Kapadia: job location is vikroli. and its in rotational shifts (including night shifts)
aditya aggarwal: Hello mam, what are the job locations?
Anuja Kapadia: Its for Vikroli
Kabir: Do u have any leadership programe in the company ?
Anuja Kapadia: Yes we do have leadership programme
Monika: I am from GITAM University Hyderabad. so is there any possibility you can come to our college for recruitmentd
Anuja Kapadia: this is for walkin interviews only and not for campus recruitment
Agustya: Can i get transfer to other locations ?
Anuja Kapadia: This profile is available for Mumbai and pune location only
kavita tiwari: How you will judge candidate during trainee period?
Anuja Kapadia: this will be basis your score and how well you understood the process
Aniee: Are indian formals allowed ?
Anuja Kapadia: yes. it is allowed
sushma : How does the company support and promote personal and professional growth?
Anuja Kapadia: this company encourages work life balance
Shivay: Can my fiance also join along with me ?
Anuja Kapadia: yes. we do not have any restrictions on family members working in the same org
Riti: My english is not fluent, do i still hold a chance to apply in your company?
Anuja Kapadia: yes. there will be a language assessment test to clear.
Maya: My graduation percentage is less than 50% ? will i be considered ?
Anuja Kapadia: yes. you can apply
suresh: I have experience in same profile can i negotiate with salary as i am not fresher?
Anuja Kapadia: yes. you can apply and share your cv on careers@capita.co.uk
Chinmay: Salary is same for fresher & experienced ?
Anuja Kapadia: no. we will negotiate on the salary and depends on the no. of yrs of exp you have
Karan: Hello maam, can you let me know the salary
Anuja Kapadia: salary will be discussed only after your selection
Vivek: Are there any targets of any sorts?
Anuja Kapadia: yes. we do have quality targets
Anurag Sharma: I'm in last year of my Post Graduation. Am I eligible for any vacancies?
Anuja Kapadia: we need results in hand
Bipasha: i am an bcom gradaute 2015, am i eligible for any role?
Anuja Kapadia: yes.You can apply for the same
Pravin Kardel: R u currently hiring?? if yes what is the hiring process?? I mean how many rounds
Anuja Kapadia: we have initial screening, Aptitude test and Technical rounds
ajinkya Dubal: Hi mam, Is there any scope for PG student?
Anuja Kapadia: yes. PG students also can apply
manali: I am pursuing B.Com from Assam Universty, final year. Can i apply in your company?
Anuja Kapadia: We are looking at local residents only
Agustya: What is the leave structure ?
Anuja Kapadia: you will entitled for 9 public holidays, 21 PL and 11 sick leaves
Vyshak Nair: Is there any bound ? i had completed bsc it and looking from an job opportunity with good salary
Anuja Kapadia: yes. bond of 1 year is applicable for this role
ajay kumar: hi anuja, i have done my engg in Electronics.what are the different career options for me.please help
Anuja Kapadia: we are not hiring BE's
sangeeta: Will there be any relocation?
Anuja Kapadia: no. There will not be any relocation
Sumit: hi mam, tell me about the freshers opportunity in CAPITA
Anuja Kapadia: this role is for freshers only
SUMIT DHANANIA: any particular branch needed to apply?
Anuja Kapadia: this is a customer service role
Sameer: What is the stipend ? Same as ctc ?
Anuja Kapadia: will be discussed at the time of interivew
Firstnaukri: Thank You Anuja for your insightful views. Thanks everyone for logging in. Tune in to Firstnaukri Net-Engage for more such events in future.
Anuja Kapadia: Thanks Everyone.
Suresh: i have worked in a BPO during my 11th & 12th.. so can i still apply for the job????
Anuja Kapadia: yes
Namrata: Hi mam, how many employees are currently in your company?
Anuja Kapadia: 6000
sushma : how has the company acknowledged and rewarded outstanding performance?
Anuja Kapadia: good increments and faster career opportunities
Vamshi kiran Boya: Hi I am VAMSHI currently I am doing my b.tech final year in ECE can I get any internship after completing the graduate ion
Anuja Kapadia: we are not hiring BE/ BTEch freshers
Tanvi arora: What is the companys expectation from a new entrant, if he wishes to grow within the organization?
Anuja Kapadia: to perform well and give their best and grow with the org
Rashmi: Hi mam, I have been to similar interviews earlier but the interview process seems to be too long and tedious. Can you brief me about the interview process?How many rounds of interview?
Anuja Kapadia: HR interviews, Aptitude test and technical interview
rubi: Hi mam, I want to know more about the job profile?
Anuja Kapadia: This is a web chat process
Anurag Sharma: I'm in last year of my Post Graduation. Am I eligible for any vacancies?
Anuja Kapadia: please walkin for an interview at our vikroli location
ajinkya Dubal: is there any vacancy for Mtech thermal engg?
Anuja Kapadia: we are not hiring currently for BE/Btech
Ajitesh: Is there any term and conditions under the job?
Anuja Kapadia: one year bond and a full time employment
varun shat: Mam i am MBA marketing student is this profile good for me in terms of hierarchy?
Anuja Kapadia: This is an entry level requirement and your profile wont be suitable for the same
Sameer: Is there any other courses that you have offer to the employees ?
Anuja Kapadia: we support further education and also sponsor post graduations
manas kumar: How can we contact you campus Recruitment ???
Anuja Kapadia: you can reach out to us on 022-40425700
harshal: i am an engineer is there any scope in banking for me
Anuja Kapadia: please get in touch with the naukri coordinator
Anuradha: Hi mam, is your company a mnc?Where is the head office located?
Anuja Kapadia: yes. it is. head office is in Vikroli
Maya: Suppose i fail in my graduation then will the offer still be vaild ?
Anuja Kapadia: we need graduates with results in hand
Jayesh: Mam I want to know that is there openings for in Bangalore?
Anuja Kapadia: please walkin at our banglore location
merwyn jone mathew: mam what about the carrier growth in your organisation
Anuja Kapadia: We have many career opportunities in capita India
Himes: Whats the probation period ?
Anuja Kapadia: The bond is for 1 year
Siddharth: Will i be permitted to persue my post graduation while working ?
Anuja Kapadia: Capita encourages further education
luther dcosta: hello Ms.anuja you hire only for chat process or some other process too.
Anuja Kapadia: hi, we have multiple opportunities in Capita. you can walk in for interview
tushar gupta: Does the job profile includes travelling? or is it a desk job?
Anuja Kapadia: hi, it is a desk job
Falguni sharma: Hi mam, Whats the remuneration you offering for different profiles
Anuja Kapadia: hi, this will be discussed post selection only
Viresh Humnabadkar: hello mam, i have completed my degree in computer engg. If any vacancy is available related to my profile plzz inform
Anuja Kapadia: hi, we are currently not looking to hire Be/Btech graduates
ajinkya Dubal: I have completed Mtech in Thermal engg. ...is there any vacancies for me?
Anuja Kapadia: Hi, we are not hiring Be/Btech
mohmd aslam hussain: HI Mam . i want to join with your organization .but i do have a query regarding the salary and the carrier growth. which date organisation release the salary and how about the carrier growth
Anuja Kapadia: Hi, there are numerous career opportunities in capita
sanusha: What will keeps us motivated in the offered profile?
Anuja Kapadia: Capita believes in keeping employees engaged and motivated.
